Qb88 takes its responsibility to protect every member's personal information seriously. This document clearly outlines the types of data we collect, how it is used, how it is protected, and your rights as the owner of that data. We believe transparency is the foundation of lasting trust.
The security of your personal information is not merely a legal obligation for us — it is part of our commitment to every QB88 member.
All data transmitted between your device and qb88 servers is protected by military-grade 256-bit SSL encryption. No third party can intercept or read your information while it is in transit.
Members' personal data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous monitoring to detect any suspicious activity.
Qb88 has never sold, rented, or transferred member personal data to advertisers or third parties for commercial purposes. Your information belongs entirely to you.
Only specifically authorised staff who require access to carry out their duties are permitted to view members' personal data. All access is recorded and audited on a regular basis.
QB88's privacy policy complies with internationally recognised data protection standards, ensuring your information is handled in accordance with global online gaming industry best practices.
You have the right to access, correct, and request deletion of your personal data at any time. QB88 provides a straightforward process for you to manage your own data.
This Privacy Policy explains how QB88 ("we", "Platform") collects, uses, stores, and protects your personal information ("Member", "you"). By using the QB88 platform, you agree to the terms of this Privacy Policy. Please read this document carefully.
Qb88 is an online gaming platform operating exclusively for the Malaysian market. We understand that your trust is the most valuable asset in the relationship between our platform and its members. This Privacy Policy exists not merely to satisfy legal requirements, but because we firmly believe every member has the right to know exactly how their personal information is handled.
This policy applies to all information collected through the QB88 website at qb88.fun, the QB88 mobile app, customer support channels including live chat and email, and any other interactions between you and the QB88 platform. This document is to be read together with Terms and Conditions qb88, which forms part of the comprehensive agreement between you and our platform.
We update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any material changes will be communicated to you via an in-platform notification or your registered email.
Qb88 only collects data necessary to provide a safe, fair, and responsible service. Below are the categories of data we collect along with their purposes:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | KYC identity verification, fraud prevention |
| Contact Information | Email address, phone number | Account communications, security notifications |
| Financial Information | Payment methods, transaction records | Processing of deposits and withdrawals |
| Usage Data | Gaming history, betting patterns, login sessions | Service improvement, responsible gaming |
| Technical Data | IP address, device type, browser, operating system | Account security, fraud detection |
| Communication Data | Live chat logs, support emails, feedback | Customer support enhancement, dispute records |
This includes all information you enter when registering a new account, completing the KYC verification process, making a deposit or withdrawal request, contacting our customer support team, or filling in any feedback forms within the platform.
When you use the QB88 platform, our systems automatically record technical information such as your IP address, browser type and version, device operating system, pages visited, session time and duration, and navigation patterns within the platform. This data is used for security purposes and to improve the user experience.
Qb88 does not collect sensitive data such as health information, religious beliefs, or political views. We collect only data genuinely required to operate the platform safely and responsibly.
Qb88 uses collected personal data solely for legitimate purposes directly related to platform operations. Below is a full description of how your data is used:
Your identity and contact data is used to create and manage your QB88 account, process KYC verification as required by compliance regulations, verify your identity before processing withdrawals, and restore account access in the event of login issues. A robust KYC process not only protects the platform but also protects you from unauthorised access to your account.
Your financial information is used solely to securely process deposits and withdrawals, verify payment method ownership, detect and prevent fraudulent activity or money laundering, and maintain accurate transaction records for accountability purposes.
Technical data such as IP addresses, device information, and login patterns is actively used by QB88's security systems to identify unauthorised access attempts, detect multiple accounts or fraudulent activity, monitor suspicious wagering patterns, and protect the overall integrity of the gaming ecosystem.
Anonymised usage data is analysed to understand member needs, improve the platform interface, develop relevant new features, and ensure the platform's technical performance remains at an optimal level for all users.
Your contact information is used to send important account notifications, security alerts, terms or policy updates, and responses to customer support enquiries. You may opt out of marketing communications at any time through your account settings.
Qb88 does not sell, rent, or disclose member personal data to third parties for marketing or commercial purposes. However, there are limited situations where we may need to share certain information:
Qb88 does not share member personal data with parent companies, subsidiaries, or related companies for cross-marketing purposes without your consent. Any data sharing between related entities is limited strictly to legitimate operational needs.
Cookies are small text files stored in your browser when you visit the qb88 platform. They help the platform remember your preferences, maintain your login session, and deliver a smoother, more personalised user experience.
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or fully use certain features of the QB88 platform.
Qb88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, certain data may be retained for the period required by law or regulatory obligations, typically between 5 and 7 years depending on the type of data and applicable legal requirements.
Qb88 continuously invests in security infrastructure to ensure your data is protected at all times. The technical security measures we implement include:
In the event of any security incident involving member personal data, qb88 is committed to notifying affected members within a reasonable timeframe and taking immediate remedial action to minimise any potential impact.
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. We encourage you to take your own protective measures, such as using a strong, unique password and enabling two-factor authentication.
Qb88 respects your rights as the owner of your personal data. Below are the rights you hold and how to exercise them:
You have the right to request a copy of the personal data we hold about you at any time through our support team.
If any of your personal information is inaccurate or out of date, you have the right to request an immediate correction.
You may request deletion of your personal data, subject to applicable legal data retention obligations.
You have the right to object to the processing of your data for certain purposes, particularly for direct marketing.
You may request your data in a structured, machine-readable format for transfer to another platform.
In certain situations, you may request QB88 to restrict the processing of your data while a matter is being resolved.
To exercise any of the above rights, please contact the qb88 customer support team via live chat or our support email. We will process your request within 30 business days from the date we receive your complete request.
The qb88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18. Should we discover that a minor's data has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and discover that your underage child has registered or used the QB88 platform, please contact us immediately so we can take the appropriate action without delay.
The qb88 platform may contain links to third-party websites or services, such as game providers or payment partners. Please note that this qb88 Privacy Policy applies solely to the qb88 platform and does not cover the privacy practices of any such third parties.
Qb88 is not responsible for the privacy policies or content of third-party websites. We encourage you to read and understand the privacy policy of every site you visit outside the qb88 platform.
Qb88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new regulatory requirements, or improvements in how we protect your data. The "Last Updated" date at the top of this document will be revised whenever changes are made.
For material changes — those that significantly affect your privacy rights or how we use your data — qb88 will notify you via in-platform notifications and/or email to your registered address at least 14 days before the changes take effect. Your continued use of the qb88 platform after that date constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how qb88 handles your personal data, our data protection team is available to assist you at any time.
We are committed to responding to all privacy-related enquiries within 14 business days and resolving any issues raised in a transparent and fair manner. For frequently asked questions about your account and the platform, you may also refer to FAQ page us for a quick answer.
Qb88 takes your privacy seriously. Register a free account today and enjoy a safe, fair, and transparent gaming experience alongside more than 500,000 Malaysian members who have already trusted qb88.